| Klien / CID | Analisa Kendala & Solusi | Status | Aksi Cepat / PIC |
|---|---|---|---|
PT GoTo Gojek Tokopedia
CID-99211-NEXT1
|
Isu: Request Bandwidth On Demand (BOD) naik ke 1Gbps
Action: BOD diaktifkan sementara sampai pukul 23.59
|
Open | Helpdesk - Budi |
PT Bank Central Asia
CID-10293-NEXT1
|
Isu: Link FO Utama Down, RTO total
Action: Koordinasi dengan tim lapangan untuk cek core FO di OTB
|
Progress | Helpdesk - Andi |
PT Astra Internasional
CID-55432-NEXT1
|
Isu: Bandwidth drop saat jam makan siang
Action: Clear session on core router, monitoring normal kembali
|
Solved | Helpdesk - Andi |